LCI Limited Company Insolvency Privacy Policy

LCI Limited Company Insolvency is a trading name under Star Financial Group Limited. This website, limitedcompanyinsolvency.com, is operated by Star Financial Group Limited ("We") ("Us"). We are registered in England and Wales under the Company Number 09237134, registered office Capital Office, Kemp House, 152-160 City Road, London EC1V 2NX.("We") are licensed and regulated by the DPA (Data Protection Authority) Data Protection Number: ZA285747. We legally own a range of intellectual property rights used in and relating to this website. 

If, as a visitor to this website, you choose to submit information, you agree to the use of such data in accordance with the terms set out in this privacy statement. Please note that this site contains links to other sites, which may not be governed by this privacy statement.

If you have any questions regarding this privacy statement, please direct your questions to mark.hughes@sortmydebt.co.uk

Star Financial Group Limited is a “Data Controller” and as such we are required to notify you how your information is held and used. As a visitor, you do not have to submit any personal information in order to use the Website. The site collects and stores personally identifiable information that is specifically and voluntarily provided by visitors. Such information may consist of, but is not limited to, your name, job title, company address, email address, telephone numbers and any financial information that you choose to disclose. We do not collect such personal information without your knowledge.

In the event that you choose to give us your personal information - either through the website or by telephone, we will collect, use, share and store this personal data. We collect this information when we speak to you on the telephone, from an online application made via our website and from documents, email or other correspondence that you send to us.

Where personal and financial information relating to another person or your partner is supplied by you, you confirm that you have their consent or are otherwise entitled to provide this information to us and for us to use it.

We will collect further information if you contact us with comments or specific requests which may include requests to be contacted for marketing purposes or by social media in which case, in addition to the data set out above, we may also hold, use, share and store marketing preferences, payment details, event attendances, usernames, engagement details, likes, retweets, shares, reactions, comments.

We may also use cookies which are explained in our cookie policy.

We do not usually seek sensitive information from you, for example data relating to race or ethnic origin, religious beliefs, criminal record, physical or mental health, or sexual orientation. If it is necessary to collect this data from you we will obtain your explicit consent to collect and use such information.

For training and quality purposes, any calls with us may be recorded. Where calls are recorded you will be advised of this at the outset of the call. Details of any call will be monitored and recorded. Such details will include (but not be limited to) the caller identification telephone number, the number called, the time, date and duration of the call and the disposition of the call (please note that call monitoring excludes the actual call recording).

We will only use any personal information which you supply to us through this website or on the telephone when the law allows us to. The law states that we must identify the purpose and basis upon which we use your personal data. 

The personal information you provide may be used in a number of ways, for example and not exclusively:

• Responding to your requests, enquiries or complaints
• For product administration and to notify you of any important changes or developments to the products and services we provide to you.
• For customer research, statistical analysis and to understand the effectiveness of our advertising.
• For audit and debt collection.
• To help you find solutions to your financial problems.

We may make one or more credit search for each applicant when making our recommendation. The credit reference agency will add details of any searches to your record which can be seen by other organisations that make searches and they may use it to help make credit decisions about you, to prevent fraud and money laundering and to trace debtors. You should advise us if you do not consent to such a check being made.

We may share your information with other companies within the group for the administration of any products or services provided to you by any company within the group. They may also provide you with information about other products and services that they provide

Although we may provide visitors’ information to service providers that handle information on our behalf, we will usually not share the information with third parties for secondary or unrelated purposes unless otherwise disclosed at the point of collection.

Your information may be passed to third party companies so they can find solutions to your financial problems. We cannot be held responsible for your information once it has been passed to another company. Please refer to their privacy policy for more information. If your information is passed to another company, we may be provided with compensation for this introduction. You have the right to tell us not to pass on your information, however in this instance we may be limited in the help we can provide you. 

Other examples of where your personal information may be supplied to third parties are circumstances where we would need to engage those third parties to provide public relations and marketing, IT support, document management systems, case management systems, printing, reprographic support, event hosting, email marketing management systems and market insight services. In these scenarios all third parties will be required to take appropriate security measures to protect your personal information in line with our engagement with them and in accordance with the laws. We do not allow third parties to use your personal data for their own purposes.
Where appropriate, personal information may be disclosed to law enforcement, regulatory or other government agencies or third parties where necessary or desirable to comply with legal or regulatory obligations or requests or for the purposes identified above.

Although we do not routinely transfer personal information outside the European Economic Area (EEA), we may be required to transfer your personal data to staff or to one of our suppliers who are based outside of the EEA. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Data that we collect from you is stored on our secured computer. If you submit any personal information to Star Financial Group Limited via the LCI Limited Company Insolvency website, you agree to the storing, processing and transferring of your data. We will take all reasonable steps to ensure that your information is secure and in accordance with this privacy policy. Information will not be stored for longer than needed however basic information may be kept on file for reference for up to 7 years.

Any information transmitted via the internet is not completely secure. We will do our utmost to protect your personal data, however we cannot guarantee the complete security of your data submitted through the LCI Limited Company Insolvency website. Any use of our websites or data submitted by you is at your own risk. We have in place security features to try and prevent any information being used by unauthorized sources. You are in control of what data you share with us and may choose not to share information, this may however mean you won't be able to use our service. We will use any personal information you give us in accordance with the Data Protection Act 1998.

We are dedicated to providing reasonable access to visitors who wish to review the personal information retained, if any. If for any reason you are concerned that the personal information we hold about you is incorrect, or if you would like your personal information removed from our records please contact us by email at mark.hughes@sortmydebt.co.uk. If you would like to request a copy of the personal data we hold please contact the Data Protection Officer using the email above. An administration fee of £10 is applied to this request.

In order to advise you of your best solution, Star Financial Group Limited may introduce you to one of our insolvency partners using the contact details you have provided to us. If so, we may be provided with compensation for this introduction. Star Financial Group Limited uses reasonable care to ensure that the information appearing on this website is accurate and up to date. Whilst Star Financial Group Limited takes precautions to prevent errors and omissions, the accuracy of the information should not be taken for granted. Star Financial Group Limited does not accept liability or responsibility and it gives no warranty as to the accuracy of this information. None of the material contained in this website is to be relied upon as a statement or representation of fact. Star Financial Group Limited, by virtue of having provided information on this Website, is not giving advice or recommendation. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Under no circumstances will Star Financial Group Limited, its employees, connected parties or qualified third party associates accept liability for any decision made or action undertaken as part of reliance to the information contained on this website. Your statutory rights are not affected by this disclaimer. If you have any questions regarding this disclaimer, please email us at mark.hughes@sortmydebt.co.uk.

Star Financial Group Limited and LCI Limited Company Insolvency, in the UK, reserves the right to modify or amend this privacy statement at any time and for any reason. Nothing contained herein creates or is intended to create a contract or agreement between LCI Limited Company Insolvency or Star Financial Group Limited and any user visiting the website or providing identifying information of any kind.

Complaints

If you have any concerns over how we have used or are using your data then please contact mark.hughes@sortmydebt.co.uk in the first instance.

If you are still not satisfied that we have addressed your concerns adequately you have a right to lodge your complaint with the Information Commissioners Office, the details of which are available at www.ico.org.uk.